Last updated: 17-11-2025

Your satisfaction is our priority. If there is a problem with your order, we are here to help.

1. Eligibility for Returns

To qualify for a return:

  • The product must be unused, unopened, and in its original packaging.

  • You must request the return within 7 days of receiving your order.

  • Proof of purchase is required.

We cannot accept returns of opened fragrances for safety and hygiene reasons.

2. Non-Returnable Items

The following cannot be returned:

  • Opened or used perfume bottles

  • Items damaged by the customer

  • Clearance or final sale items

  • Gift cards

  • Products without their original packaging

3. Damaged or Incorrect Orders

If you received:

  • A damaged product

  • A defective item

  • The wrong product

Please contact us within 48 hours of delivery at [email protected] with photos of the item and packaging.

We will replace or refund the product depending on availability.

4. Return Shipping Costs

Return shipping may be:

  • Paid by BGM Fragrance if the error is ours

  • Paid by the customer if the return is a change of mind

Shipping costs are non-refundable unless the return falls under our responsibility.

5. Refund Processing

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds will be issued:

  • To the original payment method

  • Within 5–10 business days (depending on the bank)

6. Exchanges

We only replace items that are:

  • Defective

  • Damaged

  • Incorrect

Exchange requests should be emailed to [email protected].

7. Order Cancellations

Orders can only be canceled before they are shipped.
Once shipped, the order cannot be canceled.

8. Contact Information

For all refund or return inquiries:
📧 [email protected]