FREQUENTLY ASKED QUESTIONS
Yes. All fragrances sold at BGM Fragrance are 100% original. We do not sell replicas, imitations, or counterfeit products.
“You can view your sales receipt directly in your email. After completing your order, we automatically send the receipt to the address you provided. If you don't see it, please check your spam folder or contact us and we’ll gladly resend it.”
“To return an item, simply contact our support team with your order number and the reason for the return. We’ll provide you with the return instructions and shipping details. Once we receive the item in its original condition, we’ll process your refund or exchange.”
“Yes, we regularly restock items that are marked as ‘out of stock.’ If a product you want is unavailable, feel free to check back soon or contact us so we can let you know when it becomes available again.”
“You can ship your order to any valid address within our available shipping regions. During checkout, you’ll be able to enter and confirm your shipping address. If you are located in El Salvador, we can assist you with your purchase and guide you through the process.”
Once your order ships, you will receive an email with a tracking number and link to monitor your package in real time.
Returns and exchanges are accepted under specific conditions.
Fragrances must be unopened, unused, and in original packaging.
Please refer to our Refund & Return Policy for full details.
If your order arrives:
Damaged
Defective
Missing items
Incorrect
Please contact us within 48 hours at [email protected], providing photos of the product and packaging. We will replace or refund the item.
Orders can only be canceled before they are shipped.
Once shipped, cancellations are no longer possible.
If you need assistance, please email us immediately.
If tracking shows your package as “Delivered” but you did not receive it, please contact the carrier directly.
Unfortunately, we cannot replace orders marked as delivered.
Address changes are only possible before the order is shipped.
Please contact us immediately if you need to update your information.
You can reach our team anytime at:
📧 [email protected]
We aim to respond within 24–48 hours.