{"id":13,"date":"2025-11-17T21:09:01","date_gmt":"2025-11-17T21:09:01","guid":{"rendered":"https:\/\/bgmfragrance.com\/us\/?page_id=13"},"modified":"2025-11-17T21:09:01","modified_gmt":"2025-11-17T21:09:01","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bgmfragrance.com\/us\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n<p data-start=\"3918\" data-end=\"3954\"><strong data-start=\"3918\" data-end=\"3935\">Last updated:<\/strong> 17-11-2025<\/p>\r\n<p data-start=\"3956\" data-end=\"4050\">Your satisfaction is our priority. If there is a problem with your order, we are here to help.<\/p>\r\n<hr data-start=\"4052\" data-end=\"4055\" \/>\r\n<h2 data-start=\"4057\" data-end=\"4090\"><strong data-start=\"4060\" data-end=\"4090\">1. Eligibility for Returns<\/strong><\/h2>\r\n<p data-start=\"4092\" data-end=\"4116\">To qualify for a return:<\/p>\r\n<ul data-start=\"4118\" data-end=\"4310\">\r\n<li data-start=\"4118\" data-end=\"4202\">\r\n<p data-start=\"4120\" data-end=\"4202\">The product must be <strong data-start=\"4140\" data-end=\"4150\">unused<\/strong>, <strong data-start=\"4152\" data-end=\"4164\">unopened<\/strong>, and in its <strong data-start=\"4177\" data-end=\"4199\">original packaging<\/strong>.<\/p>\r\n<\/li>\r\n<li data-start=\"4203\" data-end=\"4277\">\r\n<p data-start=\"4205\" data-end=\"4277\">You must request the return within <strong data-start=\"4240\" data-end=\"4250\">7 days<\/strong> of receiving your order.<\/p>\r\n<\/li>\r\n<li data-start=\"4278\" data-end=\"4310\">\r\n<p data-start=\"4280\" data-end=\"4310\">Proof of purchase is required.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"4312\" data-end=\"4389\">We cannot accept returns of opened fragrances for safety and hygiene reasons.<\/p>\r\n<hr data-start=\"4391\" data-end=\"4394\" \/>\r\n<h2 data-start=\"4396\" data-end=\"4426\"><strong data-start=\"4399\" data-end=\"4426\">2. Non-Returnable Items<\/strong><\/h2>\r\n<p data-start=\"4428\" data-end=\"4461\">The following cannot be returned:<\/p>\r\n<ul data-start=\"4463\" data-end=\"4626\">\r\n<li data-start=\"4463\" data-end=\"4497\">\r\n<p data-start=\"4465\" data-end=\"4497\">Opened or used perfume bottles<\/p>\r\n<\/li>\r\n<li data-start=\"4498\" data-end=\"4531\">\r\n<p data-start=\"4500\" data-end=\"4531\">Items damaged by the customer<\/p>\r\n<\/li>\r\n<li data-start=\"4532\" data-end=\"4565\">\r\n<p data-start=\"4534\" data-end=\"4565\">Clearance or final sale items<\/p>\r\n<\/li>\r\n<li data-start=\"4566\" data-end=\"4580\">\r\n<p data-start=\"4568\" data-end=\"4580\">Gift cards<\/p>\r\n<\/li>\r\n<li data-start=\"4581\" data-end=\"4626\">\r\n<p data-start=\"4583\" data-end=\"4626\">Products without their original packaging<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr data-start=\"4628\" data-end=\"4631\" \/>\r\n<h2 data-start=\"4633\" data-end=\"4670\"><strong data-start=\"4636\" data-end=\"4670\">3. Damaged or Incorrect Orders<\/strong><\/h2>\r\n<p data-start=\"4672\" data-end=\"4688\">If you received:<\/p>\r\n<ul data-start=\"4690\" data-end=\"4754\">\r\n<li data-start=\"4690\" data-end=\"4711\">\r\n<p data-start=\"4692\" data-end=\"4711\">A damaged product<\/p>\r\n<\/li>\r\n<li data-start=\"4712\" data-end=\"4732\">\r\n<p data-start=\"4714\" data-end=\"4732\">A defective item<\/p>\r\n<\/li>\r\n<li data-start=\"4733\" data-end=\"4754\">\r\n<p data-start=\"4735\" data-end=\"4754\">The wrong product<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"4756\" data-end=\"4873\">Please contact us within <strong data-start=\"4781\" data-end=\"4793\">48 hours<\/strong> of delivery at <strong data-start=\"4809\" data-end=\"4834\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4811\" data-end=\"4832\">team@bgmfragrance.com<\/a><\/strong> with photos of the item and packaging.<\/p>\r\n<p data-start=\"4875\" data-end=\"4939\">We will replace or refund the product depending on availability.<\/p>\r\n<hr data-start=\"4941\" data-end=\"4944\" \/>\r\n<h2 data-start=\"4946\" data-end=\"4977\"><strong data-start=\"4949\" data-end=\"4977\">4. Return Shipping Costs<\/strong><\/h2>\r\n<p data-start=\"4979\" data-end=\"5002\">Return shipping may be:<\/p>\r\n<ul data-start=\"5004\" data-end=\"5117\">\r\n<li data-start=\"5004\" data-end=\"5054\">\r\n<p data-start=\"5006\" data-end=\"5054\"><strong data-start=\"5006\" data-end=\"5031\">Paid by BGM Fragrance<\/strong> if the error is ours<\/p>\r\n<\/li>\r\n<li data-start=\"5055\" data-end=\"5117\">\r\n<p data-start=\"5057\" data-end=\"5117\"><strong data-start=\"5057\" data-end=\"5081\">Paid by the customer<\/strong> if the return is a change of mind<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"5119\" data-end=\"5202\">Shipping costs are non-refundable unless the return falls under our responsibility.<\/p>\r\n<hr data-start=\"5204\" data-end=\"5207\" \/>\r\n<h2 data-start=\"5209\" data-end=\"5236\"><strong data-start=\"5212\" data-end=\"5236\">5. Refund Processing<\/strong><\/h2>\r\n<p data-start=\"5238\" data-end=\"5323\">Once your return is received and inspected, we will notify you of approval or denial.<\/p>\r\n<p data-start=\"5325\" data-end=\"5357\">Approved refunds will be issued:<\/p>\r\n<ul data-start=\"5359\" data-end=\"5445\">\r\n<li data-start=\"5359\" data-end=\"5393\">\r\n<p data-start=\"5361\" data-end=\"5393\">To the original payment method<\/p>\r\n<\/li>\r\n<li data-start=\"5394\" data-end=\"5445\">\r\n<p data-start=\"5396\" data-end=\"5445\">Within 5\u201310 business days (depending on the bank)<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr data-start=\"5447\" data-end=\"5450\" \/>\r\n<h2 data-start=\"5452\" data-end=\"5471\"><strong data-start=\"5455\" data-end=\"5471\">6. Exchanges<\/strong><\/h2>\r\n<p data-start=\"5473\" data-end=\"5504\">We only replace items that are:<\/p>\r\n<ul data-start=\"5506\" data-end=\"5545\">\r\n<li data-start=\"5506\" data-end=\"5519\">\r\n<p data-start=\"5508\" data-end=\"5519\">Defective<\/p>\r\n<\/li>\r\n<li data-start=\"5520\" data-end=\"5531\">\r\n<p data-start=\"5522\" data-end=\"5531\">Damaged<\/p>\r\n<\/li>\r\n<li data-start=\"5532\" data-end=\"5545\">\r\n<p data-start=\"5534\" data-end=\"5545\">Incorrect<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"5547\" data-end=\"5612\">Exchange requests should be emailed to <strong data-start=\"5586\" data-end=\"5611\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5588\" data-end=\"5609\">team@bgmfragrance.com<\/a><\/strong>.<\/p>\r\n<hr data-start=\"5614\" data-end=\"5617\" \/>\r\n<h2 data-start=\"5619\" data-end=\"5648\"><strong data-start=\"5622\" data-end=\"5648\">7. Order Cancellations<\/strong><\/h2>\r\n<p data-start=\"5650\" data-end=\"5752\">Orders can only be canceled <strong data-start=\"5678\" data-end=\"5688\">before<\/strong> they are shipped.<br data-start=\"5706\" data-end=\"5709\" \/>Once shipped, the order cannot be canceled.<\/p>\r\n<hr data-start=\"5754\" data-end=\"5757\" \/>\r\n<h2 data-start=\"5759\" data-end=\"5788\"><strong data-start=\"5762\" data-end=\"5788\">8. Contact Information<\/strong><\/h2>\r\n<p data-start=\"5790\" data-end=\"5856\">For all refund or return inquiries:<br data-start=\"5825\" data-end=\"5828\" \/>\ud83d\udce7 <strong data-start=\"5831\" data-end=\"5856\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5833\" data-end=\"5854\">team@bgmfragrance.com<\/a><\/strong><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 17-11-2025 Your satisfaction is our priority. If there is a problem with your order, we are here to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - BGM Fragrance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bgmfragrance.com\/us\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - BGM Fragrance\" \/>\n<meta property=\"og:description\" content=\"Last updated: 17-11-2025 Your satisfaction is our priority. 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